Terms and Conditions
Welcome to Headwaters. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, you accept these terms in full. Do not continue to use *Headwaters* if you do not accept all the terms and conditions stated on this page.
The term "you" refers to the user or viewer of our website. The terms "we," "our," and "us" refer to Headwaters.
Headwaters offers coaching to navigate Menopause, executive coaching, team coaching, consultancy, and conflict resolution services. All services are tailored to meet individual client needs, and we strive to deliver a professional and personalized approach.
By booking a service with us, you agree to the following:
- The services provided are for personal and professional development purposes.
- The outcomes of coaching or consultancy cannot be guaranteed and depend on the client's engagement and commitment.
- Our coaching services are not a substitute for professional psychological counseling, therapy, or medical advice.
Privacy and Data Protection
We are committed to protecting your privacy. Any personal information you provide will be handled in accordance with our [Privacy Policy] (link to Privacy Policy). We comply with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.
You consent to the collection and use of your personal information for the purpose of delivering our services and improving your experience with Headwaters.
Cancellation and Rescheduling
We understand that circumstances may change, and you may need to cancel or reschedule your session.
- Cancellations made at least 48 hours in advance will not incur a charge.
- Cancellations made with less than 48 hours’ notice may result in the full fee being charged unless otherwise agreed.
- We will always endeavor to reschedule a session at a time that works for both parties, where possible.
Limitation of Liability
While we strive to provide the best service, Headwaters will not be held liable for:
- Any loss, injury, or damage arising from the use of our services or website.
- Any indirect or consequential loss, including loss of profit, income, or reputation.
You agree to indemnify Headwaters against all claims, damages, costs, and expenses arising out of your use of the website or services.
Intellectual Property
All content, materials, logos, and information on this website are the intellectual property of Headwaters unless otherwise stated. You may not reproduce, distribute, or use any content without our prior written consent.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be updated on this page, and continued use of the website after changes have been made constitutes acceptance of the revised terms.
Payment and Fees
All services provided by Headwaters are subject to payment in accordance with the terms discussed at the time of booking.
- Payments are due upon receipt of the invoice unless otherwise agreed in writing.
- We reserve the right to charge interest on overdue payments at a rate of 8% above the Bank of England base rate.
Refunds will only be issued under specific circumstances. Please refer to our [Refund Policy] (link to Refund Policy) for more details.
-10. Contact Information
If you have any questions regarding these terms, please contact us at:
Headwaters
Email: florians@headwaterscoaching.co.uk